We are excited to release our 2024 Environmental, Social, and Governance (ESG) Report — the seventh for the ANZ region — highlighting steady progress towards net zero and meaningful gains across social and governance initiatives.

In 2024, OCS New Zealand achieved a 41% reduction in gross emissions since 2017, maintained Toitū Net Carbon Zero certification for the eighth consecutive year, and recorded a 99% drop in landfill waste from its own operations.

Fuel efficiency also improved significantly, with vehicle emissions down 31% and business travel emissions dropping 72% from baseline. These environmental gains were supported by renewable energy procurement, fleet upgrades, and more efficient logistics.

Social outcomes remained a strong focus, with 58 jobseekers placed through Workbridge (a national organisation connecting disabled people with employment), and increased access to learning and recognition initiatives across the workforce.

“We’re proud of the progress made this year, particularly in the way our teams have embraced sustainability at every level — from branch operations to supply chain engagement,” says Gareth Marriott, Managing Director of OCS Australia & New Zealand.

The 2024 report also outlines ongoing work in governance, including ISO compliance, updated anti-bribery training, and strengthened supplier due diligence frameworks aligned with the OCS Group ESG Policy.

Click here to read the full ESG Report.

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Every year, OCS celebrates colleagues across Australia and New Zealand who embody our TRUE values — Trust, Respect, Unity and Empowerment — through the annual TRUE Stars Awards. These awards honour those who bring our values to life in their mahi, making people and places the best they can be.

From a pool of outstanding nominees, four colleagues (and teams) were recognised as our 2024 annual OCS TRUE Stars:

Trust: Sarin Dhungana, Australia — recognised for his dedication, leadership, and willingness to relocate across the country to support a site in need.

Respect: Pamela Parker, Nelson — acknowledged for her attention to detail, proactive communication, and consistent professionalism.

Unity: The Massey University (Wellington) Team — praised for their teamwork and commitment to quality service during challenging conditions.

Empowerment: Corrina Walker, 1M — commended for her agility and support across multiple areas of the business.

From these four outstanding recipients, one was selected as the OCS ANZ TRUE Star of the Year.

We’re delighted to announce Pamela Parker (Pam) as this year’s winner.

Pam works at Nelson Airport and is known for her hard work and her compassion, humour, and positive outlook. She joined OCS in 2020 and has made a lasting impression on her colleagues, customers, and the travelling public ever since.

Estelle Courtney, National QA Manager, says the OCS team describe her as ‘genuine, thoughtful, and kind.’

“She’s extremely loyal, honest, and quietly committed. She just gets on with the job — not for praise, but because she holds herself to a high standard. We’re lucky to have her.”

The team at Air New Zealand also value Pam’s proactive approach. In an email to OCS, their Nelson Airport Manager wrote:

“We appreciate how helpful and communicative Pam is. Every week she raises things she’s noticed — from ways to reduce waste, to small safety issues, to taps running in the lounge toilets. It’s these little things that help us all do better. We’re grateful for Pam’s continuous improvement mindset.”

Asked what the award means to her, Pam said, “It means a lot – it shows that no matter how behind-the-scenes it might seem, even the quiet jobs matter, and that what we do every day has value.”

Her perspective reflects the pride Pam takes in her work, keeping public spaces clean, safe, and welcoming — not just as a cleaner, but as part of the broader airport team.

“You get people coming up to the kiosk looking a bit lost, and sometimes they ask questions or just need a bit of reassurance,” she says. “There’s a bit of banter, a bit of fun — and you just try to make their day a little easier in your own way.”

Pam knows the work can sometimes be repetitive, but that doesn’t bother her. “Some people might say you’re doing the same thing every day. I just want to do it better.”

Estelle says that attitude is typical of Pam. “She leads by example — not by being loud or showy, but just by quietly doing her best every single day. She brings steadiness, kindness, and humour to the team, and our site is better for it.”

Pam is a reminder that it’s not just what we do, but how we do it that matters. Her commitment to people — whether strangers passing through the airport or colleagues she sees every day — reflects the spirit of OCS.

Congratulations, Pam — and thank you.

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As part of the OCS family, 1M is backing the next generation of skilled tradespeople through its growing apprenticeship programme — creating career opportunities for Aotearoa’s workforce while delivering the consistent, high-quality service our customers count on.

With 12 apprentices currently in training across mechanical building services, HVAC and refrigeration, the programme reflects our shared commitment to investing in people and doing business the right way. Apprentices learn on the job, gaining hands-on experience alongside qualified colleagues, while progressing through structured, accredited training delivered by Competenz.

“We’re not just filling roles — we’re building people up,” says Operations Service Manager Narvin Permal. “Our apprentices are trained in our systems, on live customer sites, which means they develop the technical and professional skills we need to deliver trusted service.”

These apprenticeships are a practical expression of our TRUE Values.

• Trust: Apprentices are trained to the highest quality and safety standards from day one.
• Respect: The programme supports career development for people from all walks of life — from school-leavers to career-changers.
• Unity: Learning happens as part of a wider team, where everyone’s contribution is valued.
• Empowerment: Apprentices are given the tools, support and real-world experience to build successful careers.

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A Rotorua student with an unyielding desire to help others is one step closer to becoming the first in her family to go to university thanks to a life-changing scholarship.

Western Heights High School student, Bhavika Keshav, is this year’s recipient of the OCS First Foundation Scholarship, which will help her achieve her dream of becoming a doctor.

Every year, the scholarship is awarded to a student who has a family member employed at facilities services company, OCS New Zealand, and faces financial hardship that may prevent them from attending university.

For Bhavika, her mum Mehal is a cleaner at OCS, and when she read about the scholarship, she encouraged her daughter to apply.

“Mum has been super supportive of my desire to go to uni, so when she saw the email about the scholarship, she told me there was no harm in applying.”

Bhavika says she was in complete shock when she learned her scholarship application was successful.

“When I received the email saying I was successful, I was so shocked because I wasn’t expecting it at all. To have a scholarship already in Year 12 takes a huge weight off.

“Growing up, we haven’t always had a lot of money, so this scholarship means a lot. I know my mum would try to help with uni costs, but I didn’t want to put that burden on her.”

Alongside three years of financial aid and work experience, the scholarship also includes a mentor – a benefit Bhavika is particularly thankful for.

“The financial aid will go a long way to reducing my student loan, but I’m also really excited for the mentor.

“Being the first person in my family to go to uni is quite daunting because I don’t know what to expect. Having that person there for support and guidance will be invaluable.

“While it’s nerve-wracking to be the first to go into this unknown territory, I know I am setting the footsteps my younger sister will be able to follow, and that’s pretty cool.”

With her eyes and heart set on a career in healthcare, Bhavika says she is driven by a desire to improve people’s lives.

“I’m keen to help others, and I’ve always had a strong interest in science. The advancements in medicine are happening so rapidly which is exciting, especially since you never know what to expect next.

“I’m keeping my options open as to what I want to specialise in, but I’m currently leaning towards fields like chiropractic, surgery, physiotherapy, or radiology. The human body is just fascinating to me.”

First Foundation Chief Executive, Kirk Sargent, says the scholarship empowers students with the tools and opportunities they need to become tomorrow’s changemakers.

“Through OCS’s support of the First Foundation Scholarship, students like Bhavika can turn their educational aspirations into impactful careers that drive personal growth and uplift their communities.

OCS ANZ Managing Director, Gareth Marriott, says presenting the scholarship is one of the most rewarding moments of the year.

“Many of the recipients face financial obstacles, yet they are consistently driven by a deep sense of ambition and a passion for contributing to their communities. We’ve seen the transformations experienced by our past and current students and look forward to seeing Bhavika flourish.”

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OCS New Zealand is celebrating double wins at this year’s BSCNZ CleanSweep Awards, recognising our commitment to creating welcoming and well-maintained environments in communities across Aotearoa.

Last night, our teams were awarded in both the Transport Terminals and Local Conveniences categories, reflecting their dedication to making public spaces the best they can be.

In the Transport Terminals category, our Taranaki team were recognised for their outstanding work at New Plymouth Airport. Since the new terminal’s opening in 2020, the team has provided comprehensive cleaning services, adapting their approach to keep up with the airport’s modern facilities.

Contract Supervisor Rose Hoeta credits the win to the team’s commitment and ability to adapt quickly, ensuring the terminal always meets high standards of cleanliness and comfort.

“Our team is here every day, ready to provide the best service for everyone who passes through the airport. This recognition is a testament to the dedication and professionalism of our team.”

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OCS New Zealand is proud to celebrate our colleagues’ dedication and community-focused service, as multiple sites are recognised as finalists at the prestigious BSCNZ CleanSweep Awards.

This annual event celebrates excellence across Aotearoa New Zealand’s commercial cleaning industry, acknowledging the hard work and passion of those who keep our spaces clean, safe, and welcoming.

In the Local Conveniences category, North Waikato’s public toilets, managed by Area Manager Nola Colebourn, have earned finalist status. Known for her unique floral touches, Nola ensures these spaces not only meet high hygiene standards but also brighten visitors’ days with fresh blooms, leaving a lasting, positive impression.

In Nelson, the Superloo stands out as an awards contender in the same category. Managed by Estelle Courtney, the Superloo has become a cherished community hub, offering family facilities, a laundry, and a warm, welcoming environment. Estelle’s commitment to creating a comfortable space for all, including a play area for children and seasonal decorations, has made the Superloo a local favourite.

We’re also celebrated for our longstanding partnership with Buller High School, a finalist in the Education category. This enduring relationship spans over two decades, with OCS maintaining a safe and clean environment for students and staff, including a swift response during the 2021 Westport flood crisis. Our team’s commitment to excellence has supported teaching and learning, building trust and reliability over the years.

Finally, New Plymouth Airport has been awarded for its outstanding cleaning solutions in the Transport Terminals category. The OCS Taranaki team, led by Contract Supervisor Rose Heota, has demonstrated adaptability and innovation, ensuring the terminal remains pristine and welcoming for travellers.

These nominations reflect our commitment to excellence, care, and community service across Aotearoa. Congratulations to all teams – we wish you the best of luck at the awards tomorrow night!

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Our Queenstown team are delighted to have been awarded the cleaning and washroom consumables contract for Queenstown Airport. This solidifies OCS’s position as a trusted partner in maintaining the highest standards of cleanliness and hygiene across the aviation industry.

Nestled amidst the stunning Southern Alps, Queenstown has previously been voted the World’s Most Scenic Airport Landing. It’s a gateway to adventure for travellers from around New Zealand and the world.

As domestic and international passenger numbers grow to almost 2.5 million arriving and departing a year, (that’s an average of 50 scheduled flights a day, it’s essential that the Airport is kept pristine and is a welcoming environment.

With our proven track record and commitment to excellence, we’re pleased to be the ideal contractor to take charge of the Airport’s cleaning services, ensuring a positive experience for passengers, staff, and visitors.

The OCS Queenstown team oversees a comprehensive range of cleaning services, across terminal buildings, restrooms, and public areas within the airport precinct as well as supplying a range of washroom consumables.

As part of our commitment to living out our TRUE Values – Trust, Respect, Unity, and Empowerment, we respect both people and our planet and are always looking for opportunities to improve the way we work to reflect these values.

Gareth Marriott, Managing Director of OCS Australia & New Zealand says the partnership is a privilege.

“We’re honoured to be entrusted with the cleaning contract for Queenstown Airport. This is a testament to our team’s commitment in maintaining the highest standards of cleanliness, safety, and sustainability. We look forward to contributing to the overall passenger experience at the Airport.”

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At OCS, we believe that one way we can ensure our colleagues thrive and flourish is to provide them with access to quality learning and development. Whether that’s Excellence in Cleaning, Infection Control, Leadership or other specialist skill training, we love to see our colleagues succeed.

So, we’re delighted to share that 15 of our Aotearoa New Zealand colleagues recently graduated with leadership qualifications from Edvance Workplace Education.

Four colleagues completed an NZQA qualification in Workplace Team Leadership, 10 in a foundation programme for Skills for Emerging Leaders, and one in Skills for Leaders.

OCS Contracts Supervisor, Brittany Gibson graduated in Workplace Team Leadership and says the programme was invaluable.

“It was an opportunity to reflect, and I learnt so much. Thinking about how our body language affects the way we communicate really resonated with me and opened my eyes to think deeper about the way I lead.”

The training involved a mix of group activities and assessments over a 12-week period, with one three-hour session a week.

“I highly recommend this qualification to others in leadership positions. Initially, I wasn’t really sure what to expect, but the programme broadened my perspective and boosted my confidence in my strengths while highlighting areas for improvement.”

OCS Supervisor, Katherine Dean says the Skills for Emerging Leaders qualification she completed was exactly what she needed to succeed in her supervisor role.

“I learnt a variety of skills focused on how to speak to employees, handle difficult situations, and write emails with clarity and precision.

“My biggest learning was how to deal with difficult employees as that’s something I’ve struggled with in my role.

“When I was put in the supervisor role, I didn’t have any prior supervisory experience and lacked confidence. Now I know how to handle a myriad of different situations and feel confident in my ability to succeed in my role.”

These upskilling opportunities ensure OCS lives up to its ‘best’ pillars: delivering the best experiences, productivity, practices, resilience, and outcomes for customers, colleagues, and communities.

OCS now also offers the NZQA Managing Performance in the Workplace (Micro-credential) (Level 3) course.

As our team continues to grow and develop, we’re improving workplace productivity and ensuring OCS remains an organisation that contributes to making people and places the best they can be.

Congratulations to all who graduated from their respective courses:

Skills for Emerging Leaders:

• Bimal Chand
• Katherine Dean
• Rosaline Devi
• Deborah Kelly
• Treena Kleidon
• Tequila Minhinnick
• Praneeta Ram
• Katie Richardson
• Shelley Smith
• Matakauono Te Hira

Skills for Leaders:

• Marama Heremaia
• Teresa Holden

NZQA Workplace Team Leadership (Micro-credential) (Level 3):

• Neil Van Zyl
• Brittany Kaye Gibson
• Megan Anne Diamond
• Maati Pamela Morris

A second Skills for Emerging Leaders course is being undertaken by a further ten colleagues and 17 colleagues are currently enrolled in the new NZQA Managing Performance in the Workplace (Micro-credential) (Level 3).

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Born and bred in Nelson, Peter Lucas shows his dedication and hard work in more ways than one. At 72 years old, he works nights, efficiently cleaning and preparing the chambers at Nelson City Council for the day ahead.

Peter has worked for Nelson City Council cleaning contractor, OCS, for more than 30 years, earning their Annual OCS Australia and New Zealand Star award in 2023 for his unwavering dedication, trustworthiness and reliability.

From Monday to Friday, you’ll find Peter beginning his workday at 2:30am, ensuring the council chambers are prepared for the day’s activities. From rearranging furniture to suit the type of meeting being held, to going floor to floor restocking fresh milk and supplies, and emptying dishwashers, Peter makes sure every detail is perfect before opening the gates at 5:30am.

Despite a brief hiatus in 2023 to care for his wife, Peter’s unwavering dedication to his role was undeniable, leading to his return after only three weeks to the job he knows so well.

“I had been at OCS for many years and knew the job well. It made sense for me to come back and continue the work I was doing.”

Peter was born in Nelson and is passionate about the city. After moving to Christchurch for a couple of years Peter made the decision to move back to his hometown and never looked back.

“I cleaned the Nelson Police Station and Courthouse for several years too, and then around 15 years ago I moved to the Nelson City Council contract.”

While Peter has achieved a lot in his 30 years with the company, his humility stands out as much as his work ethic. Surprised to win the OCS Annual Star and Trustworthy Star award in 2023, Peter says, “I wasn’t expecting it, I just come in and do my job well. I know exactly what I’m doing and how long it takes – I didn’t think I would get an award for it.”

OCS Area Manager Nelson, Marlborough, West Coast, Alan Courtney, says Peter’s hard work and reliability ensure Nelson City Council premises are kept clean and can operate efficiently.

“Peter’s positive attitude, reliability, and commitment to getting great results make him an inspiration to not only his colleagues at OCS, but also the wider Nelson community. We feel lucky to have him on our team!”

Colleagues affectionately refer to him as the “Angel of the Night,” a testament to his quiet yet impactful presence. His return to OCS was celebrated, highlighting the irreplaceable nature of his role.

Peter Lucas embodies the spirit of hard work and dedication. His story is a reminder of the extraordinary contributions made by the many unsung heroes in our community every day (and night).

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The global economy remains unpredictable, geopolitical dynamics have shifted dramatically, and the rise of groundbreaking technologies like AI has introduced new complexities. Despite these challenges, OCS is steadfast in its mission to make people, places, and our planet the best they can be.

This week, we proudly released our sixth sustainability report, and our first OCS Australia and Aotearoa New Zealand Environmental Social Governance (ESG) report, which highlights our achievements and challenges from 2023. This ESG Report aligns the Australia and Aotearoa New Zealand region with our global family, showcasing our commitment to sustainability.

A New Era for OCS

At the end of 2022, OCS Group International sold its facilities services division. In March 2023, the new owners acquired Atalian Global Services’ operations in the UK, Ireland, and Asia, merging them with OCS Group to form one of the world’s largest international facilities service providers.

Leadership and Vision

Gareth Marriott, OCS ANZ Managing Director, emphasises that OCS is uniquely positioned to make a significant impact globally. “By focusing on the right actions and collaborating with our colleagues, customers, suppliers, and communities, we can secure a better future for generations to come,” he asserts.

Commitment to Reducing Carbon Emissions

Reducing carbon emissions remains a critical challenge for OCS. “We have made significant progress in reducing emissions across Scope 1 and 2, but we recognise that reducing total emissions is an ongoing challenge,” Gareth explains.

Celebrating Successes in 2023

Despite the hurdles, 2023 was filled with numerous accomplishments:

• Our Australian business won the Workplace Diversity & Inclusion Award at the WA WHS 2023 Work Health & Safety Awards and was a finalist in several other categories, reflecting our commitment to our colleagues’ health, safety and wellbeing.
• We expanded our Midcity insurance repair and commercial building business into Victoria to meet growing customer needs.
• Peter Lucas, our 2023 Annual OCS Star winner, exemplifies exceptional service at 72 years old. His inspirational story is featured in the social section of the report.
• In Aotearoa New Zealand, we partnered with Māori business advisor Dr. Jim Mather to develop a cultural capability strategy, Whiria Te Tangata.
• In Australia, we completed our draft Reflect Reconciliation Action Plan (RAP) with guidance from First Nations advocate Cameron Costello.

Dedication to Sustainability

OCS’ commitment to sustainability is integral to our operations. We hold ISO 14001 and Toitū net carbonzero accreditations, underscoring our dedication to environmental stewardship.

With over 4,500 colleagues across Australia and Aotearoa New Zealand, representing more than 90 nationalities, OCS ANZ is dedicated to making people and places the best they can be through conscious and collaborative efforts.

You can view the report here

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