OCS Australia has published its 2024 Environmental, Social, and Governance (ESG) Report, showcasing how the business continues to deliver on its commitment to sustainability, inclusion, and ethical leadership.

This year’s report outlines an 8% reduction in gross emissions, a 57% drop in Scope 3 emissions, and an 86% reduction in landfill waste (all figures compared to a 2018 baseline) — achieved while the business continued to grow across key regions.

The report also highlights a new ISO 27001 certification for information security, alongside the renewal of ISO 9001, 14001 and 45001 certifications — demonstrating OCS’s continued focus on high standards and operational integrity.

On the social front, the Australian team supported initiatives including Wheelchairs for Kids (donating 38 wheelchairs to children in Zambia), expanded its wellbeing and safety programmes, and strengthened its commitment to cultural partnerships through ongoing Reflect RAP engagement.

“This work is a credit to our people — not just those delivering services on the ground, but everyone working to embed sustainability into how we operate,” says Gareth Marriott, Managing Director of OCS Australia & New Zealand.

The 2024 report includes results from Midcity and 1M, two businesses that are now fully included in Toitū Net Carbon Zero reporting, further strengthening OCS’s regional ESG credentials.

Click here to read the full ESG Report. 

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Every year, OCS celebrates colleagues across Australia and New Zealand who embody our TRUE values — Trust, Respect, Unity and Empowerment — through the annual TRUE Stars Awards. These awards honour those who bring our values to life in their mahi, making people and places the best they can be.

From a pool of outstanding nominees, four colleagues (and teams) were recognised as our 2024 annual OCS TRUE Stars:

Trust: Sarin Dhungana, Australia — recognised for his dedication, leadership, and willingness to relocate across the country to support a site in need.

Respect: Pamela Parker, Nelson — acknowledged for her attention to detail, proactive communication, and consistent professionalism.

Unity: The Massey University (Wellington) Team — praised for their teamwork and commitment to quality service during challenging conditions.

Empowerment: Corrina Walker, 1M — commended for her agility and support across multiple areas of the business.

From these four outstanding recipients, one was selected as the OCS ANZ TRUE Star of the Year.

We’re delighted to announce Pamela Parker (Pam) as this year’s winner.

Pam works at Nelson Airport and is known for her hard work and her compassion, humour, and positive outlook. She joined OCS in 2020 and has made a lasting impression on her colleagues, customers, and the travelling public ever since.

Estelle Courtney, National QA Manager, says the OCS team describe her as ‘genuine, thoughtful, and kind.’

“She’s extremely loyal, honest, and quietly committed. She just gets on with the job — not for praise, but because she holds herself to a high standard. We’re lucky to have her.”

The team at Air New Zealand also value Pam’s proactive approach. In an email to OCS, their Nelson Airport Manager wrote:

“We appreciate how helpful and communicative Pam is. Every week she raises things she’s noticed — from ways to reduce waste, to small safety issues, to taps running in the lounge toilets. It’s these little things that help us all do better. We’re grateful for Pam’s continuous improvement mindset.”

Asked what the award means to her, Pam said, “It means a lot – it shows that no matter how behind-the-scenes it might seem, even the quiet jobs matter, and that what we do every day has value.”

Her perspective reflects the pride Pam takes in her work, keeping public spaces clean, safe, and welcoming — not just as a cleaner, but as part of the broader airport team.

“You get people coming up to the kiosk looking a bit lost, and sometimes they ask questions or just need a bit of reassurance,” she says. “There’s a bit of banter, a bit of fun — and you just try to make their day a little easier in your own way.”

Pam knows the work can sometimes be repetitive, but that doesn’t bother her. “Some people might say you’re doing the same thing every day. I just want to do it better.”

Estelle says that attitude is typical of Pam. “She leads by example — not by being loud or showy, but just by quietly doing her best every single day. She brings steadiness, kindness, and humour to the team, and our site is better for it.”

Pam is a reminder that it’s not just what we do, but how we do it that matters. Her commitment to people — whether strangers passing through the airport or colleagues she sees every day — reflects the spirit of OCS.

Congratulations, Pam — and thank you.

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Earlier this year, during National Reconciliation Action Week, we partnered with Perth Airport to hold a series of workshops with Aboriginal artist Buffie Punch of the Noongar Nation, completing a unique artwork that represents the journey of OCS in Australia.

Santhy Pallotta, OCS Australia General Manager of Operations, said she had approached Perth Airport to be a part of the workshop given the long-standing relationship they have.

“As part of our Reconciliation Action Plan (RAP), we wanted to engage with a local artist to help us create an artwork that explores our journey. Central to that, is our relationships with our customers.

“Perth Airport is one of our longest-standing customers, so it was an easy choice to ask Terminal Facilities Controller, Tammie McCue if the airport would like to participate. She jumped on board, and we were lucky enough to have Buffie hold workshops where we could make two pieces of bespoke art – one for the airport, and one for OCS.”

The artwork, titled ‘Danjoo’ which means ‘together’ in Noongar, was developed using a collaborative art style and traditional Aboriginal symbols to showcase our path of growth and connection.

“The piece portrays all the aspects that OCS represents. As well as reflecting our TRUE Values (Trust, Respect, Unity, Empowerment) at the centre of the piece, it also shows our respect and expresses our commitment to our communities. Having it presented as part of NAIDOC week makes it especially poignant. We’re proud of what we’ve achieved so far and look forward to working more closely with our indigenous communities.”

Aboriginal artist Buffie Punch says she started the workshop by introducing herself and her cultural connection to Noongar Boodja – Noongar Country. Then each group chose a symbol or created their own that had a personal meaning to them and added it to the canvas.

“During this process, the group had discussions about the significance of Reconciliation Week and NAIDOC Week and what they mean to Aboriginal people.”

Punch says the discussions were organic and led to deeper discussions about Aboriginal history and the importance of recognition, reconciliation, and what it means for the future.

“It was an honour to acknowledge NAIDOC Week with the artwork – it reflected the importance of having visual art to show acknowledgement and respect.”

The artwork will hang in our Perth head office with aspects incorporated to our RAP, and the Perth Airport piece is now adorning the walls in the Alpha Building at the Airport.

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Wynnum Wolves Football Club is delighted to announce its second year of collaboration with OCS Australia to support the creation of a special indigenous, NAIDOC-inspired club jersey, as well as indigenous awareness programs and player scholarships.

OCS Australia General Manager, Stephen Lockley, said partnering with the club was another way OCS could contribute to celebrating the rich and diverse cultures of Aboriginal and Torres Strait Islander Australians.

“At OCS we walk the talk,” said Stephen. “Our values, Trust, Respect, Unity, and Empowerment, mean exactly that – so we’re delighted to sponsor Wynnum Wolves, one of the few remaining grassroots community football clubs in Queensland, as they continue to develop local young talent.

The OCS logo and tagline on the front of this year’s NAIDOC jersey – To Be Your Best –blend beautifully with those on the back of Wynnum’s NAIDOC kit – Ngali Nananya Nagali, which translates to: We Walk Together. Both these statements sum up the values of our two organisations and our shared commitment to working in unison to highlight an important week on the Australian calendar.

Wynnum Wolves FC President, Rabieh Krayem, is looking forward to seeing the jerseys proudly worn on a number of occasions during NAIDOC Week – 7-14 July – by the club’s NPL Men and Under 23s, FQPL Women and Academy boys and girls teams.

“As a club, we’re constantly looking for ways we can support our community and we’re grateful for companies like OCS who help us to do just that.

“This year we’ve worked with talented young local Quandamooka Aboriginal artist, Ayla Costello, to design the special indigenous jersey to worn by our 1,500+ players and members”

Wynnum Wolves FC and OCS Australia respectfully acknowledge Aboriginals and Torres Strait Islanders as the first peoples of Australia and the Quandamooka People as the traditional owners of the land on which Carmichael Park sits.

We respect and value Australia’s First Nations peoples’ resilience, courage, determination and contribution to this country’s social and economic development, while recognising the immense cultural, spiritual and linguistic diversity that has existed in these lands for thousands of years.

We pay respect to leaders past, present and emerging.

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The global economy remains unpredictable, geopolitical dynamics have shifted dramatically, and the rise of groundbreaking technologies like AI has introduced new complexities. Despite these challenges, OCS is steadfast in its mission to make people, places, and our planet the best they can be.

This week, we proudly released our sixth sustainability report, and our first OCS Australia and Aotearoa New Zealand Environmental Social Governance (ESG) report, which highlights our achievements and challenges from 2023. This ESG Report aligns the Australia and Aotearoa New Zealand region with our global family, showcasing our commitment to sustainability.

A New Era for OCS

At the end of 2022, OCS Group International sold its facilities services division. In March 2023, the new owners acquired Atalian Global Services’ operations in the UK, Ireland, and Asia, merging them with OCS Group to form one of the world’s largest international facilities service providers.

Leadership and Vision

Gareth Marriott, OCS ANZ Managing Director, emphasises that OCS is uniquely positioned to make a significant impact globally. “By focusing on the right actions and collaborating with our colleagues, customers, suppliers, and communities, we can secure a better future for generations to come,” he asserts.

Commitment to Reducing Carbon Emissions

Reducing carbon emissions remains a critical challenge for OCS. “We have made significant progress in reducing emissions across Scope 1 and 2, but we recognise that reducing total emissions is an ongoing challenge,” Gareth explains.

Celebrating Successes in 2023

Despite the hurdles, 2023 was filled with numerous accomplishments:

• Our Australian business won the Workplace Diversity & Inclusion Award at the WA WHS 2023 Work Health & Safety Awards and was a finalist in several other categories, reflecting our commitment to our colleagues’ health, safety and wellbeing.
• We expanded our Midcity insurance repair and commercial building business into Victoria to meet growing customer needs.
• Peter Lucas, our 2023 Annual OCS Star winner, exemplifies exceptional service at 72 years old. His inspirational story is featured in the social section of the report.
• In Aotearoa New Zealand, we partnered with Māori business advisor Dr. Jim Mather to develop a cultural capability strategy, Whiria Te Tangata.
• In Australia, we completed our draft Reflect Reconciliation Action Plan (RAP) with guidance from First Nations advocate Cameron Costello.

Dedication to Sustainability

OCS’ commitment to sustainability is integral to our operations. We hold ISO 14001 and Toitū net carbonzero accreditations, underscoring our dedication to environmental stewardship.

With over 4,500 colleagues across Australia and Aotearoa New Zealand, representing more than 90 nationalities, OCS ANZ is dedicated to making people and places the best they can be through conscious and collaborative efforts.

You can view the report here.

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National Reconciliation Week is a special time for all Australians to learn about our shared histories, cultures, and achievements while exploring how each of us can contribute to achieving reconciliation in Australia.

Here at OCS, we push ourselves to continue learning and taking steps to help tackle the unfinished business of reconciliation. We’re doing this by developing and implementing our Reconciliation Action Plan (RAP) – a step-by-step plan that formalises our commitment to reconciliation and our desire to contribute to positive change.

This National Reconciliation Week, we partnered with Perth International Airport, to hold a series of workshops with Aboriginal artist Buffie Punch of the Noongar Nation. Buffie will be completing two separate artworks (one for each of us) representing each organisation, to have as part of our RAP and be presented during NAIDOC week in July.

“Our team really enjoyed the interactive art workshops with Buffie and appreciated the opportunity to have some meaningful conversations,” said OCS Australia General Manager, Stephen Lockley.

“Huge thanks to the Perth Airport team for hosting us at their Airport Experience Centre – we can’t wait to see the finished art pieces.”

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When we talk about living our TRUE Values, we need look no further than Harmony Pandher, a Customer Services Manager at OCS Australia.

Travelling between customer sites on a busy Wednesday afternoon in St Kilda, she was horrified to witness a hit-and-run where a car hit an elderly woman in a wheelchair on a pedestrian crossing, knocking her to the ground.

With the traffic at a standstill, Harmony immediately moved her car to block traffic to protect the woman and raced to her aid.

“It was clear that the lady Mrs Fernandez was in urgent need of medical attention. She had blood coming from a wound in her head and was covered with scrapes and contusions,” said Harmony.

“The traffic was gridlocked, and I knew it would be a long wait for an ambulance and I knew from my first aid training that getting her to hospital quickly was paramount – and, having lost both my parents, there was no way I was going to risk this lady’s life.

“So, after consulting other bystanders, we put Mrs Fernandez into the back of my car, and I embarked on some creative (but safe) driving to get her to the Royal Melbourne Hospital as quickly as possible.”

After ensuring Mrs Fernandez was safe in the care of the medical team and providing her statement to the Police, Harmony simply got on with her day. It wasn’t until Mrs Fernandez’s son contacted OCS wanting to thank Harmony for her care in such a critical situation, that anyone knew anything about her heroic afternoon.

When asked why she hadn’t told anyone, Harmony said “I did what I believe anyone would do – treating others with compassion and humility in such situations.”

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In early May, our OCS team in Western Australia donated 20 wheelchairs to the Wheelchairs for Kids headquarters in Wangara WA. These wheelchairs are now on their way to Zambia, ready to transform the lives of children in need.

After completing a Passengers with Restricted Mobility contract (PRM), our team found themselves left with several wheelchairs needing to find new homes. Thanks to our valuable connections at the Wanneroo Business Association, we were able to ensure these wheelchairs would reach children who needed them most.

Wheelchairs for Kids is a volunteer-driven not-for-profit organisation dedicated to bringing the transformative gift of mobility to children in impoverished and under-resourced communities both in Australia and around the globe.

Wheelchairs don’t just provide mobility – they provide lifelong empowerment. With improved access to education, better health outcomes, and enriched social connections, wheelchairs lay the foundation for a fulfilling life—privileges many of us take for granted. Wheelchairs for Kids has delivered this life-changing gift to over 50,000 children across 90 countries, restoring dignity, hope, and independence to the world’s most vulnerable.

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A selected cohort of our global senior leadership team has been chosen to participate in a year-long leadership training programme, facilitated in collaboration with the University of Cape Town Graduate Business School.

The Alchemist programme, with over a decade of proven success, is dedicated to cultivating leadership skills within the OCS business. It focuses on empowering emerging leaders with the necessary tools to future-proof themselves and, consequently, enhance the overall resilience of our organisation. Championed by the executive committee, notably Group CEO Rob Legge, OCS is fully committed to ensuring the continued success of the organisation for both our colleagues and customers. Initiatives like The Alchemist contribute to elevating the value proposition of our business by fostering a culture of skilful and thoughtful management, ultimately influencing the performance of our personnel across all levels.

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The OCS TRUE values – Trust, Respect, Unity and Empowerment – have been the driving force for us as we have transformed as a business following the merger of OCS and Atalian Servest.

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