As Singapore faces an ongoing shortage of young talent in sectors like commercial landscaping, stories like Zech’s offer a compelling reminder of how structured support can help unlock individual potential while delivering consistent results for clients.

Zech is a young team member at OCS Singapore who has been working in commercial landscaping services for over three years. Diagnosed with autism, Zech thrives in roles that offer routine, repetition, and structure; and the landscaping team at OCS has created the right conditions for him to succeed.

Each day, Zech prepares tools, clears leaves, waters plants, and maintains garden spaces across commercial and office buildings, including the herb garden that serves as a central point for many tenants. He takes pride in work that may seem simple, but is essential to the long-term upkeep of workplace environments.

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Advancements in technology are significantly transforming the facility services industry. At OCS Singapore, we leverage Cobotic solutions and IoT (Internet of Things) technology to optimise manpower needs and maintain high hygiene standards. Cobotic cleaning—where collaborative robots work alongside our human team – significantly reduces manual vacuuming tasks, freeing up our team to focus on high-touch surfaces and value-added services.

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Singapore, March 7, 2025 – A Memorandum of Understanding (MOU) to collaborate on innovative workplace solutions has been signed by OCS Singapore, a leading facilities management provider, and Space Matrix, a global workplace design and build firm. This strategic partnership aims to enhance the efficiency, sustainability, and overall experience of workplaces across Singapore.

The idea of collaboration between OCS Group and Space Matrix stemmed in India, where both companies first recognized the potential of combining their expertise. In India, Space Matrix’s innovative workplace designs were complemented by OCS Group’s comprehensive facility management services, creating workspaces that were not only visually appealing but also highly functional and well-maintained.

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Government Initiatives and Regulations

In Singapore, the drive for sustainable retail spaces is fuelled by government regulations, consumer preferences, and advancements in facility management. By 2030, Singapore aims to significantly increase its green initiatives. NParks has already restored 155 hectares of skyrise greenery and is targeting 200 hectares as part of the Singapore Green Plan 2030. The BCA’s Green Mark scheme establishes benchmarks for environmental sustainability in buildings, recognising retail spaces for their energy efficiency, water conservation, and indoor environmental quality. The Skyrise Greenery Incentive Scheme encourages the use of green roofs and vertical greenery, which help mitigate the urban heat island effect and enhance air quality.

Sustainability in retail extends beyond just reducing environmental impact; it also focuses on creating cost-effective spaces that promote the health of occupants. These environments not only improve the shopping experience but also attract eco-conscious customers and foster brand loyalty. In Singapore, sustainable retail solutions are essential due to limited space and pressing environmental issues, as well as the need to address ecological challenges and meet the growing demand for green solutions.

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Singapore, November 22, 2024 – OCS Group, a leading international facilities management provider, and SoftBank Robotics Singapore Pte. Ltd., APAC arm of a global leader in robotics solutions, have signed a Memorandum of Understanding (MOU) to enhance facilities management with advanced robotics and AI technologies.

Strategic Partnership for Enhanced Efficiency and Sustainability

This strategic partnership aims to enhance operational efficiency, service quality, and sustainability by integrating SoftBank Robotics’ AI and IoT-enabled solutions with OCS Group’s extensive expertise. The collaboration will leverage SoftBank Robotics’ cutting-edge robotic solutions to streamline cleaning and maintenance operations, ensuring higher efficiency and consistency in service delivery. Both companies are committed to promoting sustainable practices, with robotics integration reducing the environmental impact of facilities management by optimizing resource usage and minimizing waste.

Benefits for Clients and Workforce

Clients will benefit from improved service quality and reliability, as robotics enable more precise and timely maintenance activities, leading to greater customer satisfaction. Additionally, the partnership will address labor shortages in Singapore by deploying robotic solutions for repetitive and physically demanding tasks, supporting the existing workforce and ensuring continuous service delivery. Employees will also gain new technical skills by working alongside advanced robotic systems.

Alignment with Industry Transformation Maps

The partnership aligns with the Environmental Services Industry Transformation Map 2025 and the Built Environment Industry Transformation Map, which aim to drive innovation, sustainability, and productivity in the sector. These initiatives are designed to transform the industry by adopting advanced technologies and sustainable practices, ensuring long-term growth and resilience. Initially, the collaboration will focus on large commercial facilities and shopping malls, enhancing productivity through data-driven facility solutions.

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At OCS, our commitment extends beyond business. In collaboration with WeCare Community Enabling Network and Montfort Care, we’ve crafted a specialized home cleaning program for seniors living alone. Together, we amplify our efforts and proudly partner with organizations that share our dedication to community welfare.

We are dedicated to making a meaningful difference in our community through this CSR initiative. Our passion for volunteering is deeply rooted in the belief that even the smallest actions can spark significant positive changes. Together, we can inspire hope, foster unity, and create a lasting impact for everyone.

Pao Siang, Agnes & Joseph

Finance Team

I felt a deep sense of pride in sharing my knowledge and using my skills to contribute to the cleaning and pest control. I’m happy knowing that my efforts made a difference by improving their living conditions.

Arabath

Logistics Assistant

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At OCS, we are committed to making a positive impact in our community. In line with this commitment, we are proud to partner with Visio Optical, a reputable spectacles shop in Singapore, to support their spectacles recycling charity program. This initiative aims to provide essential eyewear to individuals in need by collecting both old and new spectacles and sunglasses.

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The OCS TRUE values – Trust, Respect, Unity and Empowerment – have been the driving force for us as we have transformed as a business following the merger of OCS and Atalian Servest.

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Now Globally Recognised: Sunflower Lanyard Scheme

The Sunflower Lanyard Scheme, initially launched at Gatwick Airport by OCS Group to assist passengers with hidden disabilities, has been successfully adopted in airports globally. This innovative initiative, which began as a trial over the summer, has significantly enhanced the travel experience for thousands of passengers and their families worldwide with hidden disabilities such as dementia, autism, or hearing loss.

Discreet recognition

Introducing these distinctive lanyards lets travellers discreetly inform airport teams of their need for tailored assistance. The lanyard ensures they receive the proper support throughout their journey, such as extra time for processing information or preparing belongings before security screening. Gatwick’s assistance teams and those at other airports globally have undergone specialised training to recognise and appropriately respond to these lanyards.

This scheme is part of a broader initiative by OCS Group, which provides assistance services at multiple airports, including Gatwick and multiple airports UK & Ireland and Global airports. The initiative was informed by the “Challenging for Change” report, which captured the experiences of passengers with disabilities and suggested improvements. Follow-up workshops facilitated dialogue and idea exchange among airlines, airport operators, baggage handlers, disability groups, and support service providers.

Charity Partnership & Collaboration

Key UK charities like the Alzheimer’s Society, The National Autistic Society, and Action on Hearing Loss have collaborated with Gatwick Airport and OCS Group in this endeavour. At launch, Nikki Barton, Head of Terminals and Passenger Assistance at Gatwick, highlighted the scheme’s role in reducing travel stress for passengers with hidden disabilities and the importance of training for frontline teams in enhancing passenger experiences.

OCS Group has 60 years of expertise in the aviation sector and their commitment to excellence for passengers needing additional assistance. The lanyard scheme, born from extensive consultations with disability groups, aims to minimise misinterpretations of the specific needs associated with hidden disabilities.

Specialist Colleague Training

OCS has provided persons with reduced mobility (PRM) services at Gatwick since November 2010. The lanyard scheme’s rollout was supported by comprehensive training, with NVQ Level 2 training in dementia care now standard for OCS teams in the departure lounges. Numerous Dementia Friends Champions have been trained across the airports to further the Alzheimer’s Society’s Dementia Friends programme.

Sue Rennie, Alzheimer’s Society Services Manager for West Sussex North, said, “People with dementia and their family carers often find travelling daunting when faced with unfamiliar and busy airports. The lanyard scheme for passengers with hidden disabilities introduced at Gatwick offers reassurance to those who use it. It also helps airport teams know that they may require additional support, which can improve the passengers’ travel experience at the airport.”

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The OCS TRUE values – Trust, Respect, Unity and Empowerment – have been the driving force for us as we have transformed as a business following the merger of OCS and Atalian Servest.

Arthur McKay, a leading building support service organisation, was an Atalian Servest company that provided smart and integrated services to over 1,000 client sites around the UK. As part of the consolidation of our operations and unifications of our purpose and vision, Arthur McKay is no longer existing as a separate entity and is instead operating under the OCS banner.

We will continue to provide the same services and solutions – mechanical and electrical solutions, fire protection services, networks and FM services, to name just a few. Our 1,500 colleagues from Arthur McKay will continue to utilise their specialist knowledge and skills to ensure that customers benefit from a solution tailored to their specific needs.

The unification of Arthur McKay and our Hard Services division is an exciting change and one in which we hope will take us one step closer to achieving our mission of making people and places the best they can be.

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